Your Privacy Is Our Responsibility
This policy describes in detail how your personal information is collected, used, stored, and kept secure on the bvc88 platform.
Introduction
bvc88 ("we", "our", or "the platform") operates a trusted online gaming service for users in Bangladesh. This privacy policy will tell you under what circumstances bvc88 collects your personal information, how that information is used and stored, and what measures we take to protect your data.
By using our website bvc88.lat, you consent to the terms of this privacy policy. If you do not agree with this policy, please stop using our platform and contact our support team.
This policy may be updated from time to time. For any significant changes, we will notify you by email or through the platform, and the "Last Updated" date at the top of this page will be revised accordingly.
1. What Information We Collect
To register an account and provide services on bvc88, we collect two types of information — what you provide directly, and information collected automatically while you use the platform.
1.1 Information You Provide
During registration and account management, we may collect the following information:
- Full name and date of birth
- Email address
- Password (stored in encrypted form)
- National ID card or passport details (for identity verification)
- bKash, Nagad, Rocket, or Upay account number (for transactions)
- Residential address
1.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and geographic location (up to country/region level)
- Browser type, version, and operating system
- Device identification details (device ID, model)
- Page visit history, clicks, and session duration
- Transaction history and gaming activity logs
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
For the purposes of identity verification or fraud prevention, we may also collect certain information through trusted third-party services. These third parties are required to comply with our privacy policy.
2. Purpose of Using Information
bvc88 uses your information only for specific and legitimate purposes. We process your information for the following reasons:
2.1 Service Delivery and Operations
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions
- Providing gaming services and bonuses
- Ensuring customer support
- Maintaining platform security
2.2 Legal and Regulatory Obligations
- Complying with anti-money laundering (AML) policies
- Age verification — service is provided only to those aged 21 and above
- Detecting and preventing fraud, abuse, and unauthorized access
- Maintaining records for dispute resolution and auditing
2.3 Improvement and Communication
- Improving platform performance and usability
- Informing you about relevant promotions and offers (with your consent)
- Sending important service-related notifications
- Providing responsible gaming tools and support
3. Information Sharing and Disclosure
bvc88 does not sell or rent your personal information to third parties for commercial purposes. However, in certain circumstances we may share your information with the following parties:
3.1 Service Provider Partners
Certain trusted third-party services are used to operate our platform, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technical infrastructure providers. These partners are given access only to the information necessary for their specific function, and they are required to operate in accordance with our guidelines and privacy standards.
3.2 Legal Authorities
In cases of court orders, legal investigations, or valid requests from regulatory bodies, we may be legally required to disclose relevant information. In such circumstances, we always provide only the minimum necessary information.
3.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, we will notify you in advance and your information will remain protected to the same standards.
4. Data Security Measures
Keeping your personal and financial information secure is bvc88's highest priority. We follow industry-standard technical and organizational measures.
4.1 Technical Security
- SSL/TLS encryption — all data transfers occur through secure channels
- Password hashing — your password is never stored in readable form
- Firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Data backup and disaster recovery planning
4.2 Access Controls
- Only authorized personnel may access your information, and only when required for their work
- All staff are bound by confidentiality agreements and receive regular training
- Multi-factor authentication is applied to administrative systems
4.3 Response to a Data Breach
If a data security breach occurs, we will investigate promptly and notify affected users as quickly as possible. We will take appropriate remedial action and implement effective measures to prevent such incidents in the future.
5. Cookies and Tracking Technologies
bvc88 uses cookies and similar technologies to improve your experience and ensure the smooth operation of the platform.
5.1 Types of Cookies
- Essential cookies: Required for login sessions, security verification, and core functionality — these cannot be disabled.
- Functional cookies: Used to remember your preferences and settings, such as language selection or game layout.
- Analytical cookies: Used to collect platform visit statistics, which helps improve the service.
5.2 Cookie Controls
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect some platform functionality.
6. Data Retention Period
We retain your personal information only for as long as it is needed to fulfill its intended purpose. In determining the retention period, we consider the following:
- All account information is retained for as long as the account remains active.
- Transaction records are generally retained for up to 5 years after account closure to meet legal obligations.
- Dispute resolution records are retained until the relevant time limits have expired.
- Once the designated retention period ends, information is securely deleted or anonymized.
If you wish to close your account, please contact our support team. Information that is no longer required beyond legal obligations will be deleted in due course.
7. Your Rights
As a bvc88 user, you have the following rights regarding your own information. To exercise these rights, please contact our support team.
7.1 Right of Access
You have the right to know what information we hold about you. You may request a copy of your information from us.
7.2 Right to Rectification
If your account contains incorrect or outdated information, you may request that it be corrected. Many details can be updated directly from your account settings.
7.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. Please note that due to legal obligations, we are required to retain some information for a set period.
7.4 Opting Out of Promotional Communications
You may unsubscribe from marketing and promotional emails at any time. Essential service-related notifications cannot be turned off.
8. Protection of Minors
bvc88 provides services only to those aged 21 and above. We do not intentionally collect personal information from minors.
We verify age at the time of registration. If a user opens an account by providing a false age and this is subsequently identified, that account will be closed immediately and the collected information will be deleted.
If you believe a minor has opened an account on bvc88, please notify our support team immediately.
9. Policy Changes
We may update this privacy policy from time to time as a result of changes in the market environment, technological developments, or legal requirements. After each change, we will take the following steps:
- The "Last Updated" date at the top of this page will be revised.
- For significant changes, a notification will be sent by email to registered users.
- Continued use of the platform after a change takes effect will be considered acceptance of the new policy.
We recommend that you review this policy regularly so that you remain informed of the latest changes.
10. Contact Us
If you have any questions, concerns, or requests related to your information regarding this privacy policy, please get in touch with us. Our support team is available in Bengali 24/7.
Live Chat: 24 hours a day, 7 days a week — instant support in Bengali
Email: [email protected]
Response Time: Always active, in line with Bangladesh Standard Time (BST, UTC+6)
We treat any concerns about your privacy with the utmost seriousness and aim to resolve them as quickly as possible. For more details, visit our FAQ page or read about us.